Terms & Conditions

Welcome to India Mart HK
These Terms and Conditions govern your access to and use of our website https://indiamarthk.com and the products and services we offer. By using our website, you agree to be bound by the terms outlined below. Please read them carefully.

1. General

• India Mart HK is an online grocery store based in Hong Kong, offering authentic Indian groceries and related products.
• We reserve the right to change, update, or replace any part of these terms at our discretion. Continued use of the site after such changes constitutes your acceptance of the new terms.

2. Products & Pricing

• All product images shown are for illustration purposes only and may not reflect the actual product.
• Prices listed are in Hong Kong Dollars (HKD) and are subject to change without prior notice.
• We make every effort to ensure accurate pricing, but errors may occur. In such cases, we reserve the right to cancel or adjust the order.

3. Orders & Payments

• Orders are confirmed only after full payment is received.
• We accept payments through secure third-party gateways. India Mart HK does not store your card or payment details.
• In the event of order cancellation due to out-of-stock or unforeseen issues, you will be notified and refunded accordingly.

4. Delivery & Shipping

• Deliveries are available within Hong Kong only.
• Delivery timeframes may vary depending on location and availability.
• We are not liable for delays caused by external factors, including weather, traffic, or courier delays.

5. Cancellations & Refunds

• Orders once confirmed cannot be canceled unless the item is out of stock.
• Perishable goods are non-refundable unless damaged or incorrect upon delivery.
• Any refund request must be raised within 24 hours of delivery, with valid proof (e.g., photo of damaged item).
• Refunds, if approved, will be processed through the original mode of payment.

6. Return Policy

• We do not accept returns for perishable or opened items.
• For eligible products, return requests must be made within 48 hours of delivery.
• Returned products must be in original packaging and condition.

7. User Responsibilities

• You agree not to misuse the site for any unlawful or fraudulent activity.
• You are responsible for maintaining the confidentiality of your account and password.
• You must be at least 18 years old to place an order.

8. Intellectual Property

• All content on this website, including images, text, logos, and design, is the property of India Mart HK and protected under copyright laws.
• You may not copy, reproduce, or use any content without prior written permission.

9. Limitation of Liability

India Mart HK shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services or products.

10. Governing Law

• These Terms & Conditions are governed by the laws of the Hong Kong SAR.
• Any disputes will be resolved under the jurisdiction of Hong Kong courts.

11. Contact Information

For any queries related to these terms, you may contact us at:

Email: info@indiamarthk.com